Last updated: January 2026
PatternCanva operates on a subscription-based model. All subscription fees are charged in advance and are generally non-refundable. However, we understand that exceptional circumstances may arise.
Important Notice:
Due to the computational nature of AI generation, all digital texture purchases are final and non-refundable once the generation process is completed. Once a pattern has been generated and delivered, the computational resources have been consumed and cannot be recovered.
This policy applies to all AI-generated patterns, textures, and digital assets created using PatternCanva, regardless of subscription tier or purchase method.
Subscription refunds may be considered in the following circumstances:
Refund requests must be submitted within 14 days of the charge date. Refunds will be processed to the original payment method within 5-10 business days.
You may cancel your subscription at any time. Cancellation will take effect at the end of your current billing period. You will continue to have access to the Service until the end of your paid period.
No refunds will be issued for the remaining unused portion of your subscription period.
If you are on a free trial, you may cancel at any time during the trial period without being charged. Once the trial period ends and you are charged, standard refund policies apply.
If you initiate a chargeback or dispute a payment, your account will be immediately suspended pending resolution. We reserve the right to permanently ban accounts that initiate fraudulent chargebacks.
To request a refund, please:
We will review your request and respond within 5 business days. Approved refunds will be processed within 5-10 business days.
Refunds may be granted at our sole discretion in exceptional circumstances, such as:
For refund inquiries or requests, please contact us at: [email protected]
Please allow 5-10 business days for refund processing after approval.