Last updated: January 2026
PatternCanva operates on a subscription-based model. All subscription fees are charged in advance and are generally non-refundable. However, we understand that exceptional circumstances may arise.
Important Notice - Non-Refundable Credits:
Due to the high GPU computing cost of AI generation, all credit purchases are non-refundable once used.
Once credits have been consumed to generate patterns, textures, or digital assets, the computational resources have been expended and cannot be recovered. This policy applies regardless of whether you are satisfied with the generated result.
This policy applies to:
Unused Credits: If you have unused credits in your account, these will remain available for future use according to their expiration terms (if applicable). However, once credits are used for generation, they cannot be refunded.
Subscription refunds may be considered in the following circumstances:
Refund requests must be submitted within 14 days of the charge date. Refunds will be processed to the original payment method within 5-10 business days.
PatternCanva does not currently provide self-service cancellation in Profile. Contact billing@patterncanva.com for account-specific billing assistance. Do not rely on the Profile page to cancel a subscription.
No refunds will be issued for the remaining unused portion of your subscription period.
If you initiate a chargeback or dispute a payment, your account will be immediately suspended pending resolution. We reserve the right to permanently ban accounts that initiate fraudulent chargebacks.
To request a refund, please:
We will review your request and respond within 5 business days. Approved refunds will be processed within 5-10 business days.
Refunds may be granted at our sole discretion in exceptional circumstances, such as:
For refund inquiries or requests, please contact us at: hi@patterncanva.com
Please allow 5-10 business days for refund processing after approval.